You have cancelled the service, but you have not received the full payment –
Gateway Fee Deduction:
- Please be aware that for any type of refund, a gateway fee of 2% is retained. This fee is charged by the gateway company and not by Lestacworld.com.
- For instance, if you have initially paid 100 USD and are eligible for a full refund, the 2% gateway charge on 100 USD will be subtracted from the refund amount, resulting in a refund of 98 USD credited to your account.
Refund Eligibility Verification:
- Ensure that you are eligible for a refund based on the terms and conditions of your cancellation. Full refunds may not always be applicable when canceling a tour.
Bank Charges Consideration:
- Check with your bank to determine if they have imposed any additional fees. In many cases, banks may charge exchange fees when different currencies are involved.
Contacting Our Executive:
- If none of the above points seem to apply to your situation or if you have further inquiries, please connect with our customer service executive for assistance and resolution. We are here to assist you.
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